Privacy Policy

1. Introduction

DEWIN Vietnam, operated under the Dolphin Service brand and incorporated in the State of Delaware, United States ("Company," "we," "us," or "our"), respects your privacy and is committed to protecting the personal data you share with us through our website at dewinvietnam.com (the "Site").

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and your rights regarding that information. By accessing or using our Site, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you interact with our Site, you may voluntarily provide the following information:

• Contact & Inquiry Forms: Name, business email address, company name, phone number, and details about your sourcing requirements (part specifications, quantities, materials, tolerances).
• Quote Requests: Technical drawings, CAD files, material specifications, and project descriptions submitted through our sourcing inquiry or instant quote forms.
• Newsletter Subscriptions: Email address and communication preferences when you subscribe to our manufacturing insights newsletter.
• Ebook & Report Downloads: Name and email address provided when downloading our industry reports and guides.
• Email Correspondence: Any information you share when contacting us directly via email.

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain technical information:

• Device & Browser Data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on pages, click patterns, referral URLs, scroll depth, and navigation paths through our Site.
• Analytics Data: We use Google Analytics 4 (GA4) with the measurement ID G-G29CS9RE0V to collect aggregated usage data including page views, session duration, form submission events, CTA engagement, scroll engagement, and outbound link clicks.

2.3 Security & Bot Prevention

Our forms use Cloudflare Turnstile, a privacy-focused CAPTCHA alternative, to protect against automated bot submissions. Turnstile processes browser challenge tokens and interaction signals but does not track users across websites. Turnstile is governed by Cloudflare's Privacy Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Fulfilling Sourcing Requests: To process your manufacturing inquiries, match you with vetted factories in Vietnam, and provide quotes for CNC machining, sheet metal fabrication, die casting, injection molding, and powder metallurgy services.
• Communication: To respond to your inquiries, send project updates, and share relevant manufacturing insights and industry reports you have opted into.
• Site Improvement: To analyze usage patterns, optimize Site performance and content, and improve the user experience.
• Security: To detect and prevent fraudulent or unauthorized activity, spam, and bot submissions.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience:

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site. Most modern browsers allow you to block or delete cookies. Refer to your browser's help documentation for instructions.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Vetted Manufacturing Partners: When you submit a sourcing request, we share relevant project specifications with our pre-audited factory partners in Vietnam to fulfill your order. We only share the minimum information necessary to process your inquiry.
• Service Providers: We use trusted third-party services for analytics (Google), form security (Cloudflare), email delivery, and hosting. These providers process data on our behalf under contractual obligations to protect your information.
• Legal Requirements: We may disclose your information when required by law, subpoena, court order, or governmental regulation, or when disclosure is necessary to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. International Data Transfers

DEWIN Vietnam operates between the United States (Delaware incorporation) and Vietnam (operations). Your data may be processed and stored in the United States, Vietnam, and other countries where our service providers operate. When we transfer personal data internationally, we implement appropriate safeguards including contractual protections to ensure your data receives an adequate level of protection regardless of where it is processed.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Sourcing inquiry data is typically retained for the duration of the business relationship and a reasonable period thereafter. Newsletter subscription data is retained until you unsubscribe. Analytics data is retained according to the default retention periods of our analytics providers (currently 14 months for Google Analytics 4).

8. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS/SSL), secure hosting infrastructure, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

9.1 General Data Protection Regulation (GDPR) — EU/EEA/UK Residents

If you are located in the European Economic Area (EEA) or United Kingdom, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request that we limit the processing of your personal data.
• Data Portability: Receive your personal data in a structured, machine-readable format.
• Objection: Object to processing of your personal data for certain purposes, including direct marketing.
• Withdraw Consent: Withdraw previously given consent at any time without affecting the lawfulness of prior processing.

Our legal bases for processing your personal data include: performance of a contract (processing your sourcing requests), legitimate interests (improving our services and site), consent (newsletter subscriptions and analytics), and compliance with legal obligations.

9.2 California Consumer Privacy Act (CCPA) — California Residents

If you are a California resident, you have the right to:

• Know: Request information about the categories and specific pieces of personal information we have collected about you.
• Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Opt-Out of Sale: We do not sell personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

In the preceding 12 months, we have collected the following categories of personal information: identifiers (name, email, IP address), commercial information (sourcing inquiries), and internet activity (usage data). We collect this information for the business purposes described in Section 3.

10. Third-Party Links

Our Site may contain links to third-party websites, including supplier profiles, social media platforms (LinkedIn, YouTube), and external resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party website before providing personal information.

11. Children's Privacy

Our Site and services are intended for business professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will promptly delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us: